Help & FAQ
Quick answers to the most common questions. Still stuck? Reach the team on our Contact page.
Orders & Shipping
Where is my order?+
Every order with a shipping label has live carrier tracking. Open your Orders page to see the current status and a tracking link. Sellers are asked to ship within 2 business days of a sale, so if a label was just created it may take a day or two before the carrier scans the package.
My tracking hasn't updated in a few days — what should I do?+
Carrier scans can lag, especially over weekends. If tracking shows no movement for several days after the label was created, message the seller first from your order. If you can't reach a resolution, you can open a dispute and our team will review the tracking history and mediate.
Local Pickup
Can I pick up a disc locally instead of having it shipped?+
Yes — when you and a seller are within about 25 miles of each other, listings show a local pickup highlight like "seller is within ~10 miles of you." Add your ZIP code (at signup, in a prompt on eligible listings, or when sorting the marketplace by Distance: Nearest) and we'll spot nearby sellers for you. Complete your purchase through checkout as usual, then arrange a meetup in messages. Always keep payment on-platform and meet somewhere public.
I'm a seller — how do I show local pickup availability on my listings?+
Turn on "Show local pickup availability on my listings" in Settings under your seller shipping address, and make sure your address includes a ZIP code. Nearby buyers then see a coarse distance range like "within ~10 miles" — never your address, city, or exact location. It's off by default, and listings you mark as pickup-only show the highlight automatically.
Problems With a Purchase
My item isn't as described — the condition is worse than the listing.+
Used discs are graded on our 1–10 condition scale, and sellers are expected to grade honestly. If the disc you received is materially worse than its listed grade, open a dispute from your order and include photos. Our team compares the disc against the grade in the Condition Guide and mediates a fair outcome.
My item never arrived.+
If your tracking never shows delivery, you're protected. Your payment is held in escrow and is not released to the seller until delivery is confirmed. We also monitor orders automatically: if there's no delivery confirmation within 14 days of purchase, we'll open a case on your behalf, ask the seller for proof of shipment, and review the tracking history — you don't have to wait to file it yourself. You can also open a dispute anytime from your order. We describe our process here rather than promising a specific result before we've reviewed the details.
How does buyer protection work?+
When you buy a used disc, your payment is held in escrow through our payment processor and is only released to the seller after delivery is confirmed. If something goes wrong, our disputes team can refund you, release funds to the seller, or split the difference based on the evidence. This is why we ask buyers and sellers to keep communication and shipping on-platform.
Refunds & Payments
When will I get my refund?+
Once a refund is issued, the funds are returned to your original payment method through our payment processor. Card refunds typically take 5–10 business days to appear on your statement, depending on your bank. You'll get an email confirmation when a refund is processed.
What fees will I pay?+
Buyers pay the listed disc price plus shipping and any applicable sales tax, calculated at checkout. Selling fees are charged to the seller, not the buyer. Our full fee schedule is published in the Seller Guidelines and Terms.
I'm a seller — when do I get paid?+
Your earnings are transferred to your connected Stripe account when a sale completes, then deposited to your bank automatically on a rolling schedule about 7 days after each sale. The holding period covers the delivery window and protects both buyers and sellers while an order is in transit. You can track payouts anytime in your Stripe Express dashboard.
Your Account
I can't log in / I forgot my password.+
Use the Forgot Password page to request a reset link. The link is emailed to you and is valid for one hour. If you signed up with Google, use the Google sign-in button instead of a password. If you still can't get in, email support@bbdiscs.com.
How do I delete my account?+
You can delete your account yourself from your Profile settings. Deleting anonymizes your personal information; some transaction records are retained in anonymized form for our legal and tax obligations, as described in our Privacy Policy. For a formal data access or deletion request, email privacy@bbdiscs.com.